Archive for March 2010

The Power of the Knee Pads

Love means never having to say you’re sorry—at least that’s what Ali McGraw said to Ryan O’Neal in (maybe) the cheesiest 70’s romantic movie of all time! Unfortunately, it’s not true in love (ask anyone who’s married) and it’s certainly not true in business. If we make a mistake or are perceived to make a…

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Eagle or Duck

No one can make you serve customers well….that’s because great service is a choice. Harvey Mackay, tells a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished…

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