Reading in Tom Peters’ “The Little Big Things” I came across the idea of “go ahead and make that 3 minute call you don’t want to make while the issue is still small.” Isn’t that the truth? Something happens and a quick walk across the office or a short phone call could set things right in a heartbeat (plus a little humility); but we put it off and the result is that it doesn’t just go away. It gets worse! Right?
So what if we made that quick call to the customer?
What if we reached out quickly to the corporate office or the branch and set things right?
What if we addressed that sticky employee situation right now?
That 3 minutes could be the best time investment of your entire day!