Archive for February 2011

Since virtually every flight on #delta from AVL to ATL is delayed virtually every time, wouldn’t it make sense to change the schedule?

The new craftsmanship – http://pulsene.ws/10ncv

Gearing up for the "redo" of our National OPS Meeting. Snowed out last week. Some of the best folks I know are coming to DFW to share best practices. See you there. #empb

Thank you to Brandis who single handedly made my "procedure" this morning much more pleasant than I expected. The point–a smile, a bit of caring, a positive attitude goes a long way in the world of customer satisfaction. And, it doesn't cost a dime!

Packers 28  Steelers 23

Here are 5 books that every business leader MUST read and understand… 1. Built to Last (Collins) 2. Good to Great (Collins) 3. How the Mighty Fall (Collins) 4. The Leadership Challenge (Kouzes and Posner) 5. Start with Why (Sinek)

“Elementary, my dear Watson,” said Holmes. “All things being equal, the simplest explanation is usually the right one.” I grew up (and still am) an avid Sherlock Holmes fan. As much as I enjoy the mysteries, I never thought the genius detective would give such great insight for business: simplicity! Think about HOW we all…

Ugh. I walked into the nearest “pak and post” store because I needed to Fedex something. We don’t have Fedex Kinko’s in Hooterville. It stunk—they’d been smoking in there and the smell of stale tobacco hung on everything and probably on me by the time I left. It was sloppy. I mean really sloppy. Stacks…