Tom Peters, one of the best known thinkers on leadership and management, wrote a book a few years ago entitled The Little Big Things. It’s about all the small, daily things that we can do that make a big difference to our customers and to our employees.
One theme repeats itself throughout the book: appreciation. It costs nothing and it means a great deal. The simple words “Thank you” or “I appreciate what you did” can really change someone’s day…maybe even their life.
Who did you show appreciation to this week?
Who will you show appreciation to next week?
I love the concept of “sweating the small stuff” which is contrary to how people often treat the seemingly unimportant small stuff. I believe it’s often the small stuff that can differentiate us from competitors.