Sherlock Had It Right

“Elementary, my dear Watson,” said Holmes. “All things being equal, the simplest explanation is usually the right one.” I grew up (and still am) an avid Sherlock Holmes fan. As much as I enjoy the mysteries, I never thought the genius detective would give such great insight for business: simplicity! Think about HOW we all…

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The Power of Impressions

Ugh. I walked into the nearest “pak and post” store because I needed to Fedex something. We don’t have Fedex Kinko’s in Hooterville. It stunk—they’d been smoking in there and the smell of stale tobacco hung on everything and probably on me by the time I left. It was sloppy. I mean really sloppy. Stacks…

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A Delta Service Victory. I’m Delayed and Happy

If Delta could clone this guy they’d be the number ONE airline in America. We are delayed so he comes around the podium, tells us he LOVES us because we are HIS CUSTOMERS, promises to do all he can fix things and keep us informed, AND tells us to come and talk with him if…

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Selling Through Your Clients’ Eyes

Tom Hopkins (by way of Brenda Brainard)… Several years ago, I attended a banquet for top salespeople. Before I gave my talk, the speaker introduced someone in the audience and said, "This man earned twice the national average in sales last year …" The speaker’s manner suggested that it was quite an achievement. But, it…

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The Acid Test of True Leadership

I came across this quote from my hero/mentor: Winston Churchill (no, they don’t have to be alive to learn from them): Before you can inspire with emotion, you must be swamped with it yourself. Before you can move their tears, your own must flow. To convince them, you must yourself believe. Now that cuts to…

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