A Delta Service Victory. I’m Delayed and Happy

By michaelrbaer | |

If Delta could clone this guy they’d be the number ONE airline in America. We are delayed so he comes around the podium, tells us he LOVES us because we are HIS CUSTOMERS, promises to do all he can fix things and keep us informed, AND tells us to come and talk with him if…

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Stuck in Atlanta with You

By michaelrbaer | |

I haven’t flown much this year but every time I have ventured back into the chaotic and disorganized world of air travel I’ve been messed up. Last week, in a short-notice attempt to get home to my bride I ended up sitting (on two flights) next to people that should have been in air cargo…

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