This afternoon I was flying out of Asheville (@flyavlnow) to Oklahoma City. Our outbound flight was delayed due to mechanical trouble; if you fly enough it happens. I was disturbed, though, when the gate agent, who was in her own awkward way diligently making sure folks were backed up on connections, began barking out our…

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If Delta could clone this guy they’d be the number ONE airline in America. We are delayed so he comes around the podium, tells us he LOVES us because we are HIS CUSTOMERS, promises to do all he can fix things and keep us informed, AND tells us to come and talk with him if…

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Somebody needs to get me to bed and hope tomorrow is a better day! After a 4 hour nightmare of STUPID drivers, I checked into the Gwinnett Place Marriott…in the rain. My greeting was a grunted “Yes?” Then my key didn’t work so I have to go back to the lobby to have it reprogrammed.…

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