Friendly Customers

By michaelrbaer | |

Why is it that airline customers are friendlier and more efficient than airline personnel? Inquiring minds want to know. Actually, it’s not just airlines (that happens to be the experience du jour). I would posit several reasons: 1. They don’t like people 2. They are bonuses on how many people they can make speak first…

Read More

After All Tomorrow is Another Day

By michaelrbaer | |

Somebody needs to get me to bed and hope tomorrow is a better day! After a 4 hour nightmare of STUPID drivers, I checked into the Gwinnett Place Marriott…in the rain. My greeting was a grunted “Yes?” Then my key didn’t work so I have to go back to the lobby to have it reprogrammed.…

Read More