Service Edge—Being Proactive

What would happen if our newest customers got an email like this BEFORE we filled their order?

Dear  Mr. Baer,
I understand you are planning on arriving at the hotel within the next several days. On behalf of the entire team, we are excited you will be staying with us.
If there is anything our team can do to make your stay perfect, please feel free to email us at in advance of your arrival.
  In addition, if you are celebrating a special event during your stay, please let us know as we want to make your special event a memorable one.
In case you were looking for local activities or information on the area, I have included links for those websites at the bottom of the email.  In addition, we invite you to please visit our on-site spa Antonio’s.  Reference this letter while making your appointment at the spa and you will receive a 15% discount on your spa/salon services.
My entire team and I look forward to seeing you soon.
Best regards,
Philippe Eversdijk
General Manager

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