Archive for October 2009

We’ve survived the 100 Years’ Recession. It’s not over but if you’re still in business then you are likely to be. So what do we do now? PAY ATTENTION TO THE LITTLE THINGS. So what are they? Unnecessary expense? Customer retention? Cash flow? Turning fixed cost into variable (read “staffing”)? It’s time for every business…

When was the last time you GAVE your customers business instead of asking FOR their business. My guess is that it’s been a long time. Your customers are hurting and anything you can do help them will strengthen the bond you already have. So what do they need? Among other things they need business. So,…

I stopped in the Atlanta airport to get a sandwich at the Wall Street Deli (Concourse A). What I saw and experience there was special. Gloria, a young lady behind the counter, clearly saw it as her mission to make folks feel welcome and make their day a little better. I watched as she welcomed…

I just returned from a consultation on Business as Mission hosted by Wheaton College. We wrestled with definitions, purpose, values, environmental issues, the proper use of profits, treatment of employees, and a host of other topics. I came away with a profound respect for the diversity in the Body of Christ and the huge journey…

Thanks to Carla Brown for sharing this: John is the kind of guy you love to hate. He is always in a good mood and always has something positive to say. When someone would ask him how he was doing, he would reply, "If I were any better, I would be twins!" He was a…

I am having a hard time thinking of any business that operates by revealing their cost of goods and the markup they put on it to arrive at a price. I’m sure there are some but I can’t think of them. What do I care how much markup this can of soup has on it?…

Check out this YouTube: