I stopped in the Atlanta airport to get a sandwich at the Wall Street Deli (Concourse A). What I saw and experience there was special.

Gloria, a young lady behind the counter, clearly saw it as her mission to make folks feel welcome and make their day a little better. I watched as she welcomed people, asked them about their trip and where they were from, and wished them a great trip; all the while she was making sandwiches at about twice the speed of her coworkers.

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