Reading in Tom Peters’ “The Little Big Things” I came across the idea of “go ahead and make that 3 minute call you don’t want to make while the issue is still small.” Isn’t that the truth? Something happens and a quick walk across the office or a short phone call could set things right…

This blog from Seth Godin (I highly recommend subscribing) made me think… Soles All you’ve got, all your brand has got, all any of us have are the memories and expectations and changes we’ve left with others. It’s so easy to get hung up on the itinerary, the features and the specs, but that’s not…

Checked into the hotel in Atlanta today—young lady at the front desk was very friendly, remembered me, welcomed me back BEFORE the computer told her to. I stay here every time I’m in Atlanta. Why? The little things—like being known and greeted. I wonder if we are remembering the “little things.”

When you read this it will already be next year—you’ll probably read it on Monday (the first work day of 2011) although some of you more driven types will read it over the holiday weekend. So, since it’s the first week of an entirely new year, here are a few things to keep in mind–…

When I was a kid, just before the discovery of fire, dumb jokes were something to be proud of. Real groaners were the mark of a real man…a cool guy. One of our worst/coolest was to change the emphasis on words in a sentence. Like this… 1. Throw Mama From the Train….(long pause) a Kiss.…