Predictable Results (Part 4)

The next principle outlined by Covey in Predictable Results in Unpredictable Times is to “Do More With Less.” Duh! Really! Haven’t we been doing that already??? Well, what Covey is presenting is NOT just work harder or get more of the same work with less people! What he means is DO MORE of the RIGHT…

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Predictable Results (Part 3)

The second great challenge a company faces in unpredictable times is a breakdown in trust—between co-workers, with customers, between the field and the home office, between brands or branches or managers. You name it. And when trust breaks down, even a little bit, then everything moves slower. People aren’t as motivated to help. Good ideas…

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They Call the Wind Maraya

Wow! What a place. Maraya Mediterranean Restaurant in Orlando (southside). Bad location. Bad accessibility off the road (intersection of Sand Lake and Orange Blossom Trail. Bad neighborhood. So who cares? The food is beyond description. Last night I had the lamb with special pasta (made just for me), great Spanish wine, and baclava. Yolette (the…

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How Much Difference Does Friendly Actually Make?

The property in Exton PA is old and behind the times. No fitness center. No restaurant, not enough receptacles in the room to charge my gear. BUT, I like it here. Why? Because the people are friendly.  Checking in was fun. They talked to me and laughed. They gave me a nice running route when…

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The Power of the Knee Pads

Love means never having to say you’re sorry—at least that’s what Ali McGraw said to Ryan O’Neal in (maybe) the cheesiest 70’s romantic movie of all time! Unfortunately, it’s not true in love (ask anyone who’s married) and it’s certainly not true in business. If we make a mistake or are perceived to make a…

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Eagle or Duck

No one can make you serve customers well….that’s because great service is a choice. Harvey Mackay, tells a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished…

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What It Means to be American

Here’s the story of a recently naturalized citizen; makes you think! Subject: Thank you I became Citizen of the United States today and I just want to say few things: Did it ever happen to you, that you wanted something so badly, that when it finally came true, you needed to pinch yourself to make…

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Two Great Stories

STORY NUMBER  ONE      Many years ago, Al Capone virtually owned  Chicago  ..  Capone wasn’t famous for anything heroic. He was notorious for enmeshing the windy city in everything from bootlegged booze and prostitution to murder.        Capone had a lawyer nicknamed "Easy Eddie." He was Capone’s lawyer for a good reason.  Eddie was very…

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Who Says Business Can’t Be Fun

Check this out… Call the Nestle Hotline at 1-800-295-0051, When asked if you want to continue in English or Spanish, wait quietly for about 10 seconds and you will smile. Keep going and press 4. then press 7. If you comment on this to anyone, don’t give away the surprise…Keep trying if busy! You can’t…

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