Predictable Results (Part 3)

The second great challenge a company faces in unpredictable times is a breakdown in trust—between co-workers, with customers, between the field and the home office, between brands or branches or managers. You name it. And when trust breaks down, even a little bit, then everything moves slower. People aren’t as motivated to help. Good ideas don’t get shared. Approval requirements to do anything are multiplied. And on and on.

So, how can we keep that from happening here and learn to move a the speed of trust?

  1. Create transparency.
  2. Tell the truth.
  3. Keep commitments.
  4. Extend trust to co-workers and to your team.

Covey talks about trust dividends and trust taxes. Dividends come as you demonstrate trust building behavior; taxes are collected when you don’t.

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