We all have bad days but if you ever think things are really bad and you’ve gotten the short end of the stick or if you’re ever discouraged by your human limitations, then watch this: <http://www.youtube.com/watch_popup?v=9xwCG0Ey2Mg>

Check out this article on Daniel Pink’s theory of motivation. http://www.npr.org/templates/story/story.php?storyId=122221202

I’ve heard many people say that they will be glad when this year is over; well, it pretty much is and, I agree, it’s been a tough one. But before we sigh in relief, let’s remember some of what we’ve learned in 2009: We learned that we are a lot tougher than we thought we…

To all the friends and family of the Jholdas Group around the world from all of us…   Merry Christmas

Here are some things that can be done to help create jobs: 1. Stop extending unemployment benefits and reduce them back to the short-term bridge they were meant to be. 2. Forgive the Title XII loans that the states have had to take from the Treasury to cover unemployment extensions and are now paying back…

It takes six times as much effort and investment to gain a new customer than it does to retain and expand an existing customer. So why is most of our effort focused on new sales (important) and not customer satisfaction (vital)?